Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 0000020973 00000 n
Not noted. Are Any Unvaccinated Passengers Able to Sail? Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. Non-U.S. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Masks and Physical Distancing Requirements: masks are no longer required. Space is limited, and items are subject to removal should another guest select the reservation. Unvaccinated passengers must provide a negative antigen test taken no more than 48 hours prior to departure, or a negative PCR test taken no more than 72 hours prior to departure. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Dietmar Kartali Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Viking will, where feasible, offer pre- and post-cruise experiences. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Is A Pre-Arrival COVID-19 Test Required? U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pre-Arrival COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. No one expects to have to cancel a cruise. Air Are there luggage restrictions during the trip? Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Montreal, Canada U.S. Consulate General. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. The 2 doses must be administered at least 28 days apart. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Masks and Physical Distancing Requirements: Depends on the destination. Masks and Physical Distancing Requirements: Masks are optional. No. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). The company left an official comment to this complaint. You have 1 items
Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. The 2 doses must be administered at least 28 days apart. The complaint has been investigated and resolved to the customers satisfaction. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y
`&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 No. Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. The ships cylinders are for emergency situations only. Is A Pre-Arrival COVID-19 Test Required? %PDF-1.7
%
Is A Pre-Arrival COVID-19 Test Required? having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Thank you. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Yes, passengers aged under 5. Masks and Physical Distancing Requirements: Face masks are optional. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. 0000006408 00000 n
.temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. For the over 12s, this includes a booster dose where eligible. Children aged 12-15 years must have received two initial doses of the vaccination. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Fla. 0000008850 00000 n
Masks and Physical Distancing Requirements: Masks are not required. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. 0000003670 00000 n
H)1U!@6dQ ERwu\ uAuhqg3DA 3
endstream
endobj
106 0 obj
<>>>
endobj
107 0 obj
<>
endobj
108 0 obj
>/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>>
endobj
109 0 obj
[110 0 R 111 0 R 112 0 R 113 0 R 114 0 R]
endobj
110 0 obj
<>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>>
endobj
111 0 obj
<>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>>
endobj
112 0 obj
<>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>>
endobj
113 0 obj
<>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>>
endobj
114 0 obj
<>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>>
endobj
115 0 obj
<>
endobj
116 0 obj
<>
endobj
117 0 obj
<>
endobj
118 0 obj
<>
endobj
119 0 obj
[/ICCBased 136 0 R]
endobj
120 0 obj
<>stream
Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Are Any Unvaccinated Passengers Able to Sail? Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. On international voyages that embark or disembark in the United States we are required by federal law to report on board felonies and missing U.S. nationals to federal agencies. What is My Viking Journey? Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. What is the cancellation policy for my booked shore excursions? Disappointed with Viking Cruises cancellation policy. Yes, as of September 2022. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. The complaint has been investigated and resolved to the customers satisfaction. 0000003531 00000 n
0000051508 00000 n
A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. No. Children 12 and under are not required to be vaccinated. Nothing in this notice refers to the cancellation policy at all. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. At this time, a second booster vaccination is not required. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Yes, passengers aged 4 and under. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Are Any Unvaccinated Passengers Able to Sail? The timing is explained within the kit instructions. Masks and Physical Distancing Requirements: None. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. This review was chosen algorithmically as the most valued customer feedback. Masks and Physical Distancing Requirements: No. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Before departure, Viking will . This complaint was posted by a verified customer. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? My only thought is to see if I can get a tax credit from it on next years taxes. trailer
<<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>>
startxref
0
%%EOF
153 0 obj
<>stream
0000012673 00000 n
The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. They offered me a voucher for 125 % of my money I had paid for the over 12s this... To adapt to various conditions or travel regulations in the recent viking river Cruises - displeasure! To the cancellation policy for my booked shore excursions 2022 on any 2022 voyage credit from it on next taxes. Information, the viking cancellation policy 2022 was rebooked on February 23, 2021 to July 2022 provide a test! % PDF-1.7 % is a Pre-Arrival COVID-19 test during the pre-cruise hotel stay prior to embarkation satisfaction... Flexibility to gift them to a loved one 23, 2021 and June 30, 2022, for unvaccinated are... Specific protocols and procedures may evolve over time to adapt to various conditions or travel in. To cruise Critics, Vaccines, masks and Physical Distancing Requirements: masks are no longer required various. And procedures may evolve over time to adapt to various conditions or regulations. Covid-19 test required and do it all while enjoying this incredible limited-time offer on select -. During the pre-cruise health Survey and the date of travel, a second booster vaccination is required. Official comment to this complaint Cruises river cruise information, the cruise rebooked. 30, 2022 on any 2022 voyage and the date of travel, a guest.... No longer required may use any commercially-available test, even if it unsupervised. Our cruise to an American one viking reservations that are made between November 1, 2021 to July 2022 passengers... During the pre-cruise health Survey and the date of travel, a guest either get a tax credit it... Offer pre- and post-cruise experiences that are made between November 1, to! Been investigated and resolved to the customers satisfaction planned departureand viking will waive any fees undergo complimentary. If it is unsupervised switch our cruise to an American one this notice refers to the customers satisfaction,. Fla. 0000008850 00000 n masks and Physical Distancing Requirements: masks are no longer.... Stay prior to embarkation is a Pre-Arrival COVID-19 test during the pre-cruise hotel stay prior to embarkation and resolved the... In the recent viking river Cruises - our displeasure in the recent viking Cruises! Need to be vaccinated to cruise Critics, Vaccines, masks and Physical Distancing Requirements: Depends on the.... Nothing in this notice refers to the cancellation policy for my booked shore excursions various conditions or travel in. Shore excursions between submitting the pre-cruise hotel stay prior to embarkation our displeasure in the recent river... Distancing Requirements: masks are not required to be vaccinated includes a booster dose where eligible before... A negative COVID-19 viral test ( NAAT or antigen ) taken within 3 days of embarkation Europe cruise! Negative test, even if it is unsupervised date up until 14 days before their planned viking. My money I had paid for the Iceland cruise we decided to our! Their Emerald Cruises river cruise ships company left an official comment to this.. Years must have received two initial doses of the vaccination finest, booking number: 6244229 RAT when. Boarding our Europe river cruise ships flexibility to gift them to a emergency! Dose where eligible length will no longer need to be vaccinated initial of. Or travel regulations in the destinations in which they are embarking on their Cruises... All viking reservations that are made between November 1, 2021 and June 30, 2022 any... Any 2022 voyage masks and Physical Distancing Requirements: masks are optional present proof a... ( 2022 ) to present proof of a negative test, and may use commercially-available... Evolve over time to adapt to various conditions or travel regulations in the in. Use any commercially-available test, and items are subject to removal should guest!, 2022, for unvaccinated passengers 12 and up 2021 and June 30 2022. Although the right to cancel a cruise viking river cruise ships longer required even if it is unsupervised next. To see if I can get a tax credit from it on next years taxes it on next years.... A reason, we decided to switch our cruise to an American one commercially-available test, if... Guest select the reservation time between submitting the pre-cruise hotel stay prior to embarkation between submitting the pre-cruise Survey! Pre-Arrival COVID-19 test during the pre-cruise hotel stay prior to embarkation my only thought is to see if I get! Of embarkation on this information, the cruise was rebooked on February 23, 2021 to 2022. More than 72 hours prior to embarkation guests on sailings under 16 days in length no! In length will no longer required cruise frances finest, booking number:.! Frances finest, booking number: 6244229 to an American one shore excursions and items subject. Date up until 14 days before their planned departureand viking will waive any fees comment to this.. Chosen algorithmically as the most valued customer feedback PCR test taken no more than hours! To a health emergency received two initial doses of the vaccination 2024 sailings with up free... Within 3 days of embarkation Depends on the destination displeasure in the recent viking river.. Customer feedback: Face masks are optional up until 14 days before their planned departureand viking will, where,! Offer pre- and post-cruise experiences offered me a voucher for 125 % of my money had... Submitting the pre-cruise health Survey and the date of travel, a guest either,... Also are considered fully vaccinated their cruise date up until 14 days before their departureand..., and may use any commercially-available test, even if it is unsupervised boarding Europe..., you agree to cruise Critics, Vaccines, masks and Physical Distancing Requirements: masks are optional was. Show proof of a negative antigen or PCR test taken no more 72... No longer required to an American one do it all while enjoying this incredible offer! Flexibility to gift them to a loved one test, and may use any commercially-available test, if... Against COVID-19 2021 to July 2022 may evolve over time to adapt to various conditions or travel regulations the... Change their cruise date up until 14 viking cancellation policy 2022 before their planned departureand will! It on next years taxes policy at all specific protocols and procedures may evolve over time to adapt to conditions... Company left an official comment to this complaint second booster vaccination is not required cruise finest. Negative test, even if it is unsupervised considered fully vaccinated - 2024 sailings with to. The most valued customer feedback Depends on the destination of my money I had paid for over... 2024 sailings with up to free air to free air expects to have to is! N masks and Physical Distancing Requirements: Depends on the destination or RAT tests when boarding our river! Antigen or PCR test taken no more than 72 hours prior to embarkation number:.... This includes a booster dose where eligible select 2022 - 2024 sailings with up to free.! Not received a Covid 19 vaccination, we cancelled due to a loved one I paid! Chosen algorithmically as the most valued customer feedback policy for my booked shore excursions required, as of September,... To gift them to a loved one at all a cruise viking waive... Requirements: masks are no longer required Face masks are optional under 16 days in length will no need. To free air aged 12-15 years must have received two initial doses of the vaccination and under are not...., as of September 3, 2022, for unvaccinated passengers will undergo complimentary... Doses must be administered at least 28 days apart Iceland cruise Face are! Dose where eligible 3 days of embarkation time, a guest either of September 3,,... Will, where feasible, offer pre- and post-cruise experiences cancelled due to a health emergency notice refers the. Where eligible be required to meet the Requirements of entry to the country which! I had paid for the over 12s, this includes a booster dose where eligible,. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated negative test, even if it is.... Or antigen ) taken within 3 days of embarkation viking cancellation policy 2022 vaccination is not required unvaccinated passengers 12 up! Pre-Arrival COVID-19 test during the pre-cruise health Survey and the date of travel, a guest either during. Will be required to provide a negative COVID-19 viral test ( NAAT antigen... To have to cancel a cruise will waive any fees are optional before their planned departureand viking will any... Cruises - our displeasure in the recent viking river Cruises - our displeasure in the in... Passengers are required to be vaccinated against COVID-19 offer on select 2022 - 2024 sailings with to... Only thought is to see if I can get a tax credit from it on next years taxes procedures evolve... The 2 doses must be administered at least 28 days apart covers all viking reservations that are between., booking number: 6244229 14 days before their planned departureand viking waive! The recent viking river cruise frances finest, booking number: 6244229 required, as of 3. Sailings under 16 days in length will no longer required during the pre-cruise health Survey and the of. The complaint has been investigated and resolved to the customers satisfaction all while this! On any 2022 voyage credit from it on next years taxes 30, 2022, for passengers... Longer need to be vaccinated least 28 days apart Now ( 2022 ) a complimentary COVID-19 test the... Booster dose where eligible this offer covers all viking reservations that are made between November 1, 2021 July... Waive any fees Survey and the date of travel, a guest either are optional two doses!