DNS is still my main suspect because the devices all show connection but no internet (unless on WiFi). I can only put it down to Optus have not connected the NBN service as yet hence there is no wan connection active only the 4G backup sim card is working. It also keeps dropping out all internet at times and trying to deal with Optus is a nightmare. 2 x FXS. Please remember I'm up here in the top end so everything is so slow, that includes any updates or shipped goods. If it happens again then maybe try a different LAN port/cable. I actually started this process thinking the problem was at the work end, but as the number of queries have slowly grown, and we've tested (& been able to rectify the problem) by removing my previously rock solid (& unchanged from delivered configuration) Optus modem from the mix, have been conclusively able to isolate what is causing the problem. Since then the NBN has failed us multiple times, and we've had to use or mobiles as 4g hotspots. Staying at home doesnt have to be a drag, even if youre isolating. Test results. It was as though it was doing some sort of sequential firmware upgrade or something.. Don't know about it doing sequential upgrades but it will almost certainly do one as Optus don't update to the latest firmware before they ship. I was provided this modem (FAST5366TN-A) by Optus free of charge as part of my switch to the NBN, as my old modem (a Netgear DGN2200, also supplied by Optus) was incompatible with fibre connections such as the NBN. One failover event used up almost our entire month's mobile data in a few hours before we realised what was going on. Does Netflix keep lagging? No idea, but it didnt have any 4g equipment inside when I opened one up so most likely an addon card that was not on that model but is on this new one. Nope. The 5366TN LTE doesn't cut it for my needs as a router, so I've reverted to my trusty old(!) I noticed the 4g backup service APN is lteboardband2 not ltebroadband2- (Questioned the Optus support on this and he just kept insisting that mobile internet doesnt need an APN). Someone was telling me hey are using the Telstra one in another device in a different suburb. Also does Optus ask to return the modem if they cannot connect NBN due to capacity issues? For those having trouble using VPN on the Optus Ultra Gateway "5366TN LTE" (the one with 4G fallover), try using L2TP instead of PPTP. I have an Optus FTTN NBN plan (out of contract). Attached LAN 1 to base station, get green light but if I connect to my "network" then there is no internet access anymore. False 157.55.39.211, 157.55.39.211, 204.101.223.154 172.24.238.1 i.e. With the right products, you can still eat, drink, and relax as if youre on holiday, so that your summer staycation is something special. So the 4G did not work after loosing NBN connection? I got mine working using a Telstra Smart Modem Gen2 (Optus NBN, Telstra 4G). About this product. Since January 2022, Sagemcom has become a "mission-driven company", products delivered each year in over 50 countries, Over 1,500 employees dedicated to innovation around the world, contact@sagemcom.com250 Emperor's road, 92848 Rueil-Malmaison Cedex, France Does that mean this modem can do 4G as well? This standalone operation using a voice/data SIM would be useful for mobile installs, like caravans, remote site work etc. Are you able to share your setup settings ?should I set my TP_LINK router as 192.168.1.1 ?, what IP address should I set this FAST5393 to (192.168.1.2 ?? Waiting Will update once I hear back. And Is it like the Telstra one where If you leave there are reports that the 4G modem still kicks in or does it seem to disconnect? Where can I download a manual for my Sagemcom set-top box?The Sagemcom Support website offers help in case you have lost your instruction guide. So thinking of moving over to OPTUS from Telstra. edit: actually, thinking about it if it's an ethernet service (FTTP/FW/FTTC/HFC) inserting a switch between the router and NTD/NCD you might be able to mirror a port to a laptop and capture packets to see whether any GRE packets are being forwarded at all. Optus have now confirmed it is is a fw issue & have now raised it urgently with Sagecomm. Just rebooted the modem and yes indeed the latest firmware is now installed and getting even better speeds than before also. @purple-ant so my understanding is , u called them up to register ur optus sim card? You just won't have a functional VOIP function, with your Optus account. I just got a Sagemcom Fast 5866T with my 5G home internet plan. How else can Optus make profit by giving away their modems for FREE ; ). What are the chances of them upgrading that modem to the 4G backup model? Optus (fibre to node) has 4 LAN ports. Is that in the dlink router, the modem or both?- how do i find out the static ip that match my LAN?- i am on the old sagemcom modem from optus can i use that one or do I have to use the new modem? So, that could be a small win? overall not great. I haven't had any issues with the router, I just wish it had more ethernet ports. Thanks! Currently no need for any parental controls, so that will wait until a future requirement arises. Disconnect the main WAN (whether phone line or network cable into WAN) and wait a few minutes. If you need VOIP, use a third-party provider. It's a bit disappointing, not to mention not very environmentally friendly. Spent most of an entire day on the phone being transferred to different areas for support from Optus. No premium speed here :(. Thingiverse is a universe of things. NBN wasn't connected for a week but 4G worked as soon as I connected the modem. orks well, and my only real complaint is that the modem's configuration U.I. Here are some electronics and appliance manufacturers who are starting to listen and make it more feasible for consumers to repair, rather than replace, their items. 1. CHOICE score View more details. The interface is slow and buggy- you cannot even change the DNS or see many advanced settings. They are suggesting several weeks before a fix is released. Been trying to get Optus to upgrade our old modem to the 4G back up modem but they keep saying they can only do it if we change plans. Frustrating, but at least they've put their hands up & acknowledged it officially, which is more than I can say often happens with other large telco's, who prefer instead to employ the ostrich technique. Essential: Model name: F@ST 5366 LTE-A DSL Modem: VDSL2 NBN VDSL2 FTTB/FTTN Compliant Wireless Modem: LTE 700MHz (B28) Support LTE 1800MHz (B3) support LTE 2300MHz (B40) support External antenna connector(s) LAN connectivity: 10/100/1000 Mbps LAN ports: 4 Router: WAN ethernet port maximum speed (Mbps) . Next, find router IP, you can check SAGEMCOM F@ST 5366 IP here. Wi-Fi signal is good but the bandsterring seems to have some issues unlike other modems. Telstra and several other providers are already doing this. If someone can guide me with settings to do on both modems. Or it could be just luck. A user manual shows you all important operating steps and the correct handling of the product.All useful information published in a user manual should be easy to read so that you can understand all technical operating instructions.Please follow the instructions in your user manual as well as the operating conditions and safety instructions to ensure that the product functions properly and remains usable for a long time.Only use the manufacturer's operating instructions. Sometimes you want to allow network access to a specific application in order to play a game, connect a device, or use an app. Logging into 192.168.0.1 optus/password revealed oh so basic set up screens. Assuming you could set it up off bridge mode but youd end up with Double Nat? Max sync? This modem is smart enough to know that a different SIM is installed and won't be using it at all, in fact it fails to register within the bios section of the modem. Without getting root access to the modem almost certainly not with any non-Optus SIM. I thought my NBN connection was misconfigured so I called support, they got me to plug my computer straight into the NTD and lo an behold I got 37Mbs. It was mostly a time/convenience cost time to call/chat with Optus to organize the data top up, and the NBN tech. Amazing that some would give it a 5star JUST because they manage to get it to work somewhat. Not a complete fan of the 5366 LTE because it's tightly controlled, so no possible way of using any particular setting for your own purposes. I'm looking at setting up some filtering for some friends' kids who have this router and thinking about options. It comes down to how frequently have (or expect to have) outages, and how long those outages last, and how important it is for you get get up and going quickly after an outage. First off, when you lose any connection all of their staff won't lift a finger to help you, but you will get that monthly fee coming through. Has anyone tried port forwarding on this Gen 2 modem ? Sagemcom 5366LTE) can not do bridge mode. Consumer Electronics . Have been using this 5366 LTE model for near a week now, thus far very happy with it's speed and reliability. This is what is known as supplied service tied to ONE company only. You certainly won't be able to use the phone ports on the back of it. The double NAT issue in the past has led to an inability to VPN back into the house so I dont want to go down that path. We have 14-20 devices connected at any time and there is no buffering. Because VoLTE wouldn't work if someone had a smart modem in an area without 4G coverage. The reason I am posting this here is: recently I received a modem update Ultra wifi modem with LTEbackup. But I just thought of a way around it which should work in theory. The only issue is the 4G reception at my home is not very good, so now I only use the Ultra Wifi modem 4G connection as backup, nothing fancier than the original functions of the Ultra Wifi modem, the only improvement is the switch-over time now reduced to 3 seconds. From what i remember the advice given was to remove the red WAN cable from either/both modems (NBN modem) & the Optus Ultra WiFi 5366 LTE. Any ideas ? SIM lock status of the gateway Enabled, To unlock your device, enter the unique code given by your operator, The modem does have connectors for external antenna, not sure if its for the cellular or WiFi tho. In this mode I have not yet confirmed wether the mobile number on that SIM, appears as the Phone service on that modem it doesn't seem to but that isn't a real concern for my application. Especially if Im going to have to spend money on the upgrade, I pull the plug will my 4G modem kick in automatically. From then on, the communication systems business was known as Sagem Communication, while the mobile phone businesses became Sagem Wireless. Gateway SAGEMCOM Swan F5366s User Manual Eir fibre box (60 pages) Gateway SAGEMCOM FAST 3890 V3 Quick Start Manual (2 pages) Gateway SAGEMCOM FAST 5688W User Manual 5g gateway (20 pages) Gateway SAGEMCOM F@ST 3284u User Manual Cable gateway (12 pages) Gateway SAGEMCOM F@ST 4350eAC Quick Installation Manual Wireless home gateway (8 pages) Heres a checklist of what to do to speed your wireless connection up before you call your internet provider. Optus won't build any new towers because they need to prop up the shareholder's return. Attach the other end to any of the four yellow LAN ports on your modem. Yes, Telstra is exactly like Optus here, they'll give you a modem whilst you are on their contract. Then makes it more annoying to set up port forward and port triggering? Normal Sagemcom behaviour, across the Globe. NBN modem goes into a switch. Anyone had this issue? They deem it as to old for repair and told me to sign up to a new plan to receive a new Sagemcom f@st 5366 tn with 4G Backup which I politely refused. I installed them today and was disappointed to find that the signal bars were still at 2. You need to stay with them until that modem is fully paid off, otherwise if you choose to leave in the near future, you'll be hit for that modem payment. CaptSzat 2 yr. ago. The UI is friendly and easy to follow. You will need to go inside the Modem settings to change or alter any of your personal settings, which would have been lost with the firmware update. At the moment the modem DHCP is enabled for a small numer of devices connected by LA or Wi-Fi. Assuming you could set it up off bridge mode. The SIM should be oriented the the 'key' (the small angled corner) is positioned towards the top of the slot when you insert it there is a small blue symbol (pictogram) indicating that. 2023 ProductReview.com.au Pty. Hi all, a newbie to Optus Broadband here, (was last with them, using dial-up, a long time ago) but pretty familiar with telecommunications after several decades in the business. That's good news. The SAGEM Group and SNECMA merged in 2005 to form SAFRAN. Having issues with the latest update which I appear to have got sometime over the weekend. Got mine given to me whilst signing up to their 3-year incarceration deal. Setup was pretty much plug and play as most devices connect to a wifi extender or via ethernet. Was having trouble getting NBN connected so Optus sent out the Modem with 4G back up (and activated it) while NBN sorted out my problemsAll works well, was getting 12Mbps download Much better then my 3Mbps with ADSL2+, I just got mine and thought would try the 4g before my NBN gets installed. There was a question earlier in the thread about the use of an antenna pair to boost 4G reception on the FAST5366LTE. The documentation they provide doesn't mention it at all. The Ultra is a locked down device, and it may work depending on the how the other provider configures their service. The range is excellent, we don't need any wifi extenders for a four-bedroom house. Especially nowadays the products are often equipped with many technical features and details which are not always self-explanatory for the user. I currently use a Netgear DM200 on Bridge mode and would love to get this router setup bridge mode and still get the Optus 4G Backup. On the Optus modem it shows 2 bars of signal, sometimes 3. Just an FYI for anyone who didn't know, you can manually update your Optus router by restarting it via the Maintenance menu in the router settings. That way 5366-LTE will have a live WAN connection so 4G backup won't be on continuously but will kick in when needed to keep the essentials working. Answer (1 of 6): Your browsing history is the info that Internet Explorer stores on a PC as you surf the web. Seems from trolling the internet that the Sagemcom f@st 5366LTE is totally locked down. not unlock for other carrier?Any chance you can try other network sim? Nope. What are the chances of them upgrading that modem to the 4G backup model? Specifications Features Features Ethernet ports 4 Number of USB ports 2 Parental controls More products in this test TP-Link Archer VR2800 AC2800 $349 Arcadyan LH1000 (Telstra Smart Modem 2.0) Free ASUS DSL-AC68U AC1900 $269 Performance Energy Efficiency Durability new model Sagemcom F@ST 3864v3 HP (Optus) replaces AC version - performs adequately Sorry if been asked before, but couldn't find clear answer. It would solve it if used in the way Optus intends but not in the way I intend. On 100mbs, unlimited downloads. It states that it will kick in 1-6 minutes after it detects a disconnection. I got a call a few days ago from Optus encouraging us to 'upgrade' to their new Internet Everyday plan. This might be a bit late now, but if you are an Optus customer on an older modem with no 4g-backup, give Optus a call to see if they can 'upgrade' your plan and include the modem for free (as long as you stay signed up for 36 months). As @wsks wrote, the modem doesn't support non Optus sim card.Getting almost double the speed of what I was able to get on unlocked Telstra Gen 2 (DJA0231). Some services or service features may not work. Optus Broadband NBN 50/20 (Standard Plus), Optus Broadband NBN 100/40 (Speed Pack 4). You only have to pay out the remaining months if you leave before 3 years. Unbelievable download speeds using this app and the modem barely provides any heat out put at all. I then tried disconnecting the WAN connection from the NBN modem, waited again for 10 mins or so, but nothing, the 4G SIM backup didn't take over or activate. Reproduction and disclosure prohibited. Still pricey but definitely a desirable feature. Does anyone know how to modify the DNS servers on this modem? $75 plan, $30 Speed Pack 4, $5 Unlimited Local and National calls. You need to contact Optus and ask for it to be pushed out to your Optus Gateway. Search for your device here. I am talking about the Telstra phone service provided over NBN not a third party VoIP provider. Optus Sagemcom F@st 5366 TN NBN Modem Router. would like to know if its truely unlock before giving it a try.thanks in advance! Im a fairly new optus nbn customer of about 6 weeks and got the 5366tn older model. . It was not available in 4G fall-back mode. what is the point of calling it ultra and no wifi 6 in this modem. ring them and tell them the make/model number of your router/modem, i baught a 3rd party router when i signed up with them, told them the make/model, they checked it and confirmed before signing me up. As far as I know neither models currently suffer from DNS hijacking. The first thing you need to do is to connect to SAGEMCOM F@ST 5366. sorry i do not have a optus sim to test . The obvious short term one (to me anyway) would to permit a rollback to a previous working fw version for those like me who work from home full time, and who need that functionality. They've acknowledged the problem sooner then I would have expected. Has there been another new update supplied yet by Optus? I dont think would work with a double NAT situation. Just let us know about it and share your knowledge with other users. One problem, was that the VoIP phone port failed when DSL went down. However, if you don't require a VOIP line you can use any modem/router, depending on NBN 'type'. The other option is to use L2TP as mentioned in a previous post, remembering you may need to also make a tweak to the registry in Windows 10 (if you are using Windows 10). You can only unlock the 4G part by reading the reg number off the SIM Card. When once it synced at 50/18 for my 50/20 service, it started syncing at around 20/18, so it was replaced. Internet access from their computer, tablet, smartphone or game console by various Ethernet or Wi-Fi (IEEE 802.11n or 802.11ac) interfaces via an ADSL/ADSL2/ ADSL2+/VDSL2 and FTTH networks. With lots of testing, I've never been able to make non-emergency calls with no active SIP services other than to 000. I'm already with optus now, just moving my plan from 50mbps to 100mbps but they said i to get the new modem. Any chance you can try other network sim? Then again, we do live in an area of little to no 4G connection at all, that can be solely blamed upon the morons in Canberra since 2013. Setup can be done either by setting a static/reserved IP address for the modem, setting an IP range on both modems and setting up Wi-Fi with different names, setting up passwords etc. Yes: https://yescrowd.optus.com.au/t5/Broadband-Telephony/The-Optus-Ultra-WiFi-modem-with-4G-back-up-is-here/td-p/604642. Signed up for optus NBN with 4G backup a week ago, however, have not had 4G backup working since. Maybe just need to be patient.. :-). 1. It reduces the number of calls the support centre gets as well as reducing the urgency to fix the problem because most customers will still largely have a usable internet connection while the main connection is down. Just had someone else ring me with the same problem was working last night (& for the last year)- not working today. Hopefully its feature set and performance is good too. Like the 5366-TN (which I have), if you factory reset the 5366-LTE it should get the VoIP details of the Optus NBN connection it is plugged into and not of the person the device was originally sold to. 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