Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Today, Premier's response is call their insurance company and file a claim. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. No one showed up and no contact from PPAS since then. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. So i believe that we are on the same path now. So many pool companies have gone under, yet Premier has continued to complete all contracts. The disorganization and lack of accountability is mind blowing. NOTHING!! If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. DO NOT BUY A POOL FROM THEM!! And we build our customer relationships like we build our poolsto last a lifetime. I would do it again with this pool company!!! . This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Premier Pools and Spas have over 25 years of pool-building expertise. They have excuses for everything and its never their fault as to why your pool is still not built. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Original Review: I have a terrible experience with this company. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Grout lines not matched up & thicker in some places than others. Were here for you whenever youre prepared to make your dream a reality. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. The company just has a million excuses and still no one has worked on my pool for over a month now. They have multiple customers unhappy and complaining. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. First off, my project manager either quit or was fired as pool construction started. We'll get to know your dreams . The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. The company is asking me for more money due to drainage. I'm sitting here September 2022 and my pool is still not done. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. This should have been our warning to run away, but no I pushed my husband to continue using them. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Work hard when they need to get a job done! For Your own sanity go with another company. When can I expect them to be done? Building a pool can add value to your home. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Since 1999, Pearland Pools has been making dreams come true. She has company. I felt frustrated and ignored. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Im very impressed with the work they did and the quality of our pool. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. There has been little progress the last three weeks. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. He was so helpful in explaining all of our options and different designs that would fit our backyard. No one said hey you have to clean up after the crews. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Pool plans were completed by 3/18. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. When can I expect them to be done? did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Submitting a response indicates a willingness to work with customers to make things right. Gunite, Fiberglass, Vinyl: Whats The Difference? Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. It was a disaster! We seek the pool. Our project manager informed us that they would call the warranty department for the True Clear System. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. We were really pleased with how quickly it was done! Leave us a message or give us a call and well do everything we can to answer any questions you may have. Great experience with a great company. Fast and easy online application. PPAS builds and services swimming pools and spas for homeowners across the country. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Cameron was a great asset to us! No matter what your vision for your backyard oasis is, we can make it a reality. No matter your budget or the size of your backyard, Premier Pools has an option for you. We've been waiting for this pool for over 6 months now. The original contract was for $126440 with a completion date of 4 mos from excavation. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Not even an apology. 11250 Pyrites Way Rancho Cordova, CA 95670. Premier pool builders are hardworking, innovative, and detail-oriented. Weve transformed simple backyards, into private paradises. ", Kasey said the company repeatedly asked them to take down the review. Who knows! Please fill out the form below and we'll be in touch as soon as possible. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Unsubscribe easily. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. This field is for validation purposes and should be left unchanged. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. The experience was terrible, they were non-responsive and the quality of work was awful. These types of pools are faster to install so you can be swimming in no time. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Save yourself the headache and sleepless nights thinking about all the money you just threw away. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We tried to get them there yesterday but scheduling made it impossible. We used Premier Pools to design and build our inground pool. We signed with Premier Pools and Spas of South Florida in June of 2020. Accepted file types: jpg, gif, png, pdf, bmp, Max. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. I was told the items would be completed by 11/18, the items below were not. The equipment finally arrived 8 days after the pool was filled. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Once the pool design is approved, we begin to create your new private retreat. Looking for pool financing? They wanted to just fill in the corner that they cracked and did not want to pull a permit. The couple says the pool has broken lights and faulty drains. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Don't walkRUN from Premier Pools. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. BBB is here to help. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. But after paying almost $80,000, the Corcorans say they. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Please run away form this company!!!!!!!!!!!!!!!! I highly suggest going with a different company. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. 2018 CBS Broadcasting Inc. All Rights Reserved. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. I initially knew this would be a disaster . Request a FREE quote HERE or call us at (855) 212-2210. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). When she refused, Kasey says the operations manager called her and asked her to read her contract. At this point I would like my pool fixed! PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Then it sat for three weeks with the rebar exposed and it rusted. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. . Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. All the crews are there today to fix all her issues. March came and went, and again no contact. Both of these items have been scheduled. 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