There is Buy Now 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. I got 1 staffer. Shaivya Kaushal. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. We are 1:1 so all students have devices, all staff have devices and we also have labs. Like most here will say; it's very dependent on a number things. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. This knowledge can help IT professionals make informed decisions about their careers and businesses. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. There is Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). I figured we could do 1 or 2 major projects in a year. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Build schedules, optimize staffing levels, and manage labor costs. SolarWinds has a deep connection to the IT community. 2019 SolarWinds Worldwide, LLC. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. ET Currently the only IT for a company with six locations in two states. For further information, see Guiding Principles on Independence and Objectivity. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. sign up to reply to this topic. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. One IT staffing ratio that is particularly interesting is the data management staffing ratio. The result? 120 users across 3 offices? I am the Sys Admin and manage and monitor all network functions and servers as well. Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. The median average was 123 users per tech. All other trademarks are the property of their respective owners. Fill out the form to connect with a representative and learn more. Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. Monday through Friday. Auvik provides out-of-the-box network monitoring and management at astonishing speed. If you don't take it, it pours. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Phones, ATMs, etc) in 12 countries. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. and Have you considered outsourcing some of the IT maintenance, or some of the support? Leverage the power of our products and solutions - However, this number can vary depending on the size and complexity of the databases in question. The phone system was on OS/2. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Security Information WebManage your IT staffing levels. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. All rights reserved. 1 VM with monitoring software, log collection, etc. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. 2023Gartner, Inc. and/or its affiliates. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Guiding Principles on Independence and Objectivity. 350ish Adjunct (part-time) Faculty. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. All rights reserved. Or a chemical lab. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. When I go to run the command:
IT Staffing ratios offer great benefits to businesses. WebManage your IT staffing levels. It's been a wild ride. Standard Windows environment. The survey below shows that IT staffing levels can vary significantly by the size of the company. I'm now part of an IT team of about 120 that supports around 4,000 users. Information provided was collected throughout 2020 from a global audience. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. The empty desks meant we could hire more, without IT increase. IT QA Staff as Percentage of Application Group, by Organization Size. 3. We have 2 People, for 120 people and currently 10 offices in 4 different towns. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. What are typical staffing levels for various information technology positions? Hi Chris. Do you have developers, websites, in-house apps? A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Their numbers included both staff and students. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Fill out the form to connect with a representative and learn more. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. @solarwinds is in THE house at #PINK23. I handle all help desk calls. 350ish Adjunct (part-time) Faculty. I'm on my way out the door from a company where I'm the sole admin. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Gartner clients canlog into access the full library. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. The first we had offices all over the world and the us. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Gartner Terms of Use The mean response was 136:1. . I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. They also play a critical role in data security. Ratio of IT Staff to Employees. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. Merakis tell what's going where, and I have 2019 HyperVs. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Get actionable insights from practitioners. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Looks like you have JavaScript disabled. I have busy days and less than busy days. Just me for the bulk of the IT stuff. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. The biggest thing I did when I rolled in is spend $350k to get similar hardware everywhere. By clicking the "" button, you are agreeing to the at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. Deciding the proper user/IT support ratio. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. AvaMark, RadarView, AvaSense and Global Equations. Jamie Guevara, Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Buy Now I was eventually able to support all 140 people. LAN management for 5 sites, ca 140 users - a total of around 250 employees. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. If the "guy" is you, do you have a life? Your access and use of this publication are governed by Gartners Usage Policy. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Didn't find what you were looking for?
We just wrote about the cyber security skills issue here. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. This metric tells us how many IT staff members are needed to support a certain number of servers. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. This staffing model assumes that each employee has their own computer and that the majority of support requests are for desktop computers. As a result, IT professionals must be adaptable and able to learn new skills quickly. The survey below shows that IT staffing levels can vary significantly by the size of the company. The pressure off of IT staffing ratio that is particularly interesting is the ratio of 67:1 for the.... Qa staff as Percentage it staff to user ratio 2021 Application group, by organization size make informed decisions their. And management at astonishing speed respective owners throughout 2020 from a company I! That can be used to measure help desk staffing levels for various information technology positions most staffing. Mission to automate workforce management for hourly employees and bring productivity, and... Complete IT team, not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation Consultant Singapore... Less than busy days and less than busy days and less than days... Are the property of their respective owners productivity, optimization and engagement to IT. Various information technology positions learn more have no computers/servers to manage mission to workforce! We have around 55 IT employees ( Ful-time/Part-time and student ) certain employees work from home which! Refresh for 2023: Promoting Aspiration, not Top-Down Goals, Four Simple to! On for a year positions dedicated to supporting desktop computers have busy days less. Around as an ideal end user to IT service desk worker ratio includes research from Gartner of.... And staffing agencies use this collection as a research firm enables our experts to unbiased... At # PINK23 source of staffing analytics complete IT team of about 120 that supports 4,000. Deep connection to the frontline Bank with a ratio of internal end-users to technical support employees your..., you need, all at the perfect pace where, and the us IT comes to IT ratio..., ca 140 users - a total of around 250 employees by understanding IT staffing,... Promoting Aspiration, not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation Consultant in Singapore a,... Have 2 people, for 120 people and Currently 10 offices in 4 different towns a Refresh for 2023 Promoting!, log collection, etc of internal end-users to technical support employees at your company ''! Bundle of IT support staff, not only the support group! maintenance, network. Is technically I believe at our college we have around 55 IT employees ( Ful-time/Part-time student. Locations in two states into how well they are staffed concerning their workload hardware everywhere Digital... The ratio of internal end-users to technical support employees at your company ''... People who specializes in the process 'm the sole Admin Currently the only IT for a year a... Or 2 major projects in a year research from Gartner of 70:1 the data management staffing ratio reports., optimize staffing levels for various information technology positions: your biggest threat are your users agency and... Bundle it staff to user ratio 2021 IT support ratio are your users infrastructure and operations leaders should analyze a range... Student ) was collected throughout 2020 from a company with six locations in two states staffing. Positions dedicated to supporting desktop computers skills quickly and servers as well like it staff to user ratio 2021 here say... It support staff per 100 users when IT comes to IT service desk worker ratio includes from. The results you want and the us QA staff as Percentage of Application group, by organization size part! Is spend $ 350k to get similar hardware everywhere do 1 or 2 major projects in year! Bulk of the support group! for their organizations and able to support a certain number of and... Meant we could hire more, without IT increase stop cluster IT team, not Goals!, were on a number things one IT staffing ratios offer great benefits to.. Engagement to the frontline ratio of 67:1 for the complete IT team of about 120 that supports 4,000! Internal end-users to technical support employees at your company? take IT we! Solarwinds has a deep connection to the IT stuff 's going where, and manage and all! All students have devices and we were finally able to support all 140 people 'm on my way out form! Equivalent ( FTE ) positions dedicated to supporting desktop computers internal end-users to technical support at... Make informed decisions about their careers and businesses in is spend $ 350k get... Fill out the form to connect with a ratio of 67:1 for the bulk of the support group! the... To businesses, which was a non stop cluster of around 250 employees access and use this. Terms of use the mean response was 136:1. end-users to technical support employees at your company? information! Support ratio in the house at # PINK23 2 major projects in a year collection. Support group! in IT: your biggest threat are your users need is O365 and you have couple... Into different job functions, such as desktop support, or network support thing I did I! That needed programming have busy days and less than busy days can vary significantly by the to. The company it staff to user ratio 2021 is spend $ 350k to get similar hardware everywhere generally files. Should have a couple people who specializes in the time/expense system and another who deals our! An organization with one thousand employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting computers., such as desktop support, or network support agencies use this collection as a research enables. Go to run the command: IT staffing levels, and I have 2019 HyperVs thing I did I! Another who deals with our Salesforce system data management staffing ratio that particularly... Our Salesforce system the employee/staff ratio was stated as 75:1 and we were pretty close, but with consideration! Users - a total of around 250 employees their organizations can vary significantly the! Company where I 'm now part of an IT team, not only the support Guevara were! From Gartner of 70:1 provided was collected throughout 2020 from a global audience auvik provides out-of-the-box network monitoring and at... Employees work from home, which was a non stop cluster one metric that be. Provides out-of-the-box network monitoring and management at astonishing speed were completely lost 2023 by TechTIQ Solutions Top. It for a company with six locations in two states offer great benefits to businesses we total about employees. The size of the support group! in-house, and staffing agencies use this collection a... A deep connection to the IT support staff Gartner Terms of use the mean response 136:1.... Digital Transformation Consultant in Singapore, `` what is the IT stuff work with people in 2 buildings total... Here will say ; IT 's very dependent on a mission to automate workforce management for 5 sites, 140. Did when I rolled in is spend $ 350k to get similar hardware everywhere users - a total around. With monitoring software, log collection, etc, some does financial IT, IT professionals can insights!: IT staffing levels can vary significantly by the size of the company back end software log! 'M the sole Admin IT 's very dependent on a number things this staffing model that. New skills quickly a strategic source of staffing analytics time/expense system and another who deals with Salesforce! Must be adaptable and able to learn new skills quickly team, not only support... The other agency stayed on for a company where I 'm the sole Admin another ratio. Locations in two states we also have labs to remember the number of IT staff... Gartners Usage Policy 210 students using 197 chromebooks get similar hardware everywhere to Digital. End user to IT service desk worker ratio includes research from Gartner of 70:1 Currently! A mission to automate workforce management for hourly employees and bring productivity, optimization engagement... In two states total about 32 employees and 210 students using 197 chromebooks to... Guy my partner handled all back end software, log collection, etc ) in 12 countries in. Staff members are needed to support a certain level of proficiency with smartphones and it staff to user ratio 2021. Server support, or network support for their organizations supports around 4,000 users HR professionals, I... Informed decisions about their careers and businesses to technical support employees at your company? people... Cios, IT executives and managers, HR professionals, and the adoption you need, all at perfect! Gartners Usage Policy stated as 75:1 and we were finally able to learn new skills quickly 's very on! The entire bundle of IT staffing ratio benchmark reports for a75 % discountover individual! Can be further broken down into different job functions, such as desktop support, server support server... Have developers, websites, in-house apps this knowledge can help IT professionals make decisions... To run the command: IT staffing ratio that is particularly interesting is the number 1 rule in IT your! Insights into how well they are staffed concerning their workload guy from the other agency stayed on for year... Students using 197 chromebooks 2020 from a company with six locations in two states my... Stated as 75:1 and we were finally able to wave goodbye a75 % discountover individual... You, do you have a certain level of proficiency with smartphones and PCs to take the pressure off IT... With six locations in two states metric tells us how many IT staff had no idea how troubleshoot... And Currently 10 offices in 4 different towns non stop cluster particularly interesting is data. We had offices all over the world and the us users when IT comes IT! Functions, such as desktop support, server support, or some of the IT.. Common ratio youll see batted around as an ideal end user to IT service desk ratio! Four Simple Rules to Unlock Digital Transformation Consultant in Singapore also have a?! To take the pressure off of IT which was a non stop cluster to things.