We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses. A renewal Membership purchase will consist of one flat Membership fee and Ticket Credit. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach. Prices are also different. Glen Helen is a private, nonprofit nature preserve, protected by a conservation easement. Your safety is important to us. We each agree that the arbitrator may not consolidate more than one persons claims, and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. By continuing past this page, you agree to our .css-6nxit1{transition-property:var(--ln-transition-property-common);transition-duration:var(--ln-transition-duration-fast);transition-timing-function:var(--ln-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:underline;text-decoration:underline;outline:2px solid transparent;outline-offset:2px;color:var(--ln-colors-white);}.css-6nxit1:hover,.css-6nxit1[data-hover]{color:var(--ln-colors-live);}.css-6nxit1:focus,.css-6nxit1[data-focus]{box-shadow:var(--ln-shadows-outline);}.css-6nxit1:active,.css-6nxit1[data-active]{color:var(--ln-colors-live);}Terms of Use. I have only experienced this venue once (Iron Maiden concert) and found the experience excellent! WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (A) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF A SEAT OR TICKETS, OR (B) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. . You agree to waive any right to a jury trial or to participate in a class action. State arbitration laws do not govern in any respect. In no event will delivery charges or any other amounts be refunded. Stay alert at all times before, during and after play or performance. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Only you may be aware of any problems that may occur during the purchase process. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. Your payment of the Termination Fee shall be in lieu of all other monetary damages that may be payable by you to us as a result of Your Termination. We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. refund to you your unearned portion of the total Fee you paid, if any. Failure to follow this guideline may result in the loss of our protected status and fines/charges for the violator. Although we or Glen Helen Amphitheater may process your payment, or may be the name that you see on your credit card statement, neither we nor Glen Helen Amphitheater is the seller of the ticket. If one or more Concerts selected for your Series during the Concert Season is, for any reason, cancelled or postponed and rescheduled for a date outside of the Term. } We appreciate your understanding. Low-back beach chairs are allowed inside the Glen Helen Amphitheater. Picking or collecting plants, rocks, sticks, insects, etc. We reserve the right to relocate the Seats due to artist or production requirements. Balls, pucks, and other objects may fly into the spectator area during an event. Such fees are not refundable under any circumstances. . . Lawn chair . Without limiting the foregoing, you will not contact us or the Venue to seek a refund or exchange when that is prohibited hereunder or by our policies or those of the Venue, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets. As an alternative to general admission seating, there are a limited number of reserved lawn spaces. . Other questions for Glen Helen . , we will provide you with replacement tickets or refund you the price you paid for the original tickets, at our discretion. We are working toward an alternative access plan. Take the 15 North. "@type": "Question", However, the farther back you are, the more difficult it is to see and the more drowned out the sound becomes. For a multi-Concert Season Agreement, the above shall apply to the current Concert Season only and the future Concert Seasons will still be considered committed. Hotels & Transportation. Glen Helen is not responsible for personal property or personal injury during your visit. I have only experienced this venue once (Iron Maiden concert) and found the experience excellent! You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. All animal and plant life, as well as natural features are protected within the boundaries of Glen Helen. GHA prohibits discrimination and harassment on the basis of age, color, disability, gender, gender expression, gender identity, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected under the law. If the Group Manager pays for a ticket, then the Group Manager may cancel ticket distribution at any time, even after you have already retrieved your ticket, in which case you will not be able to use it to attend the event. Backpacks or oversized bags Leashes in excess of 6 feet are not permitted. You may not re-sell your tickets for more than twenty-five percent (25%) of your tickets for any Concert Season (except for events in Illinois). This is saying a lot considering all of the competition that is scattered from one side of the continent to the next. 2575 Glen Helen Pkwy San Bernardino, CA 92407 Glen Helen Amphitheater is North America's largest concert venue. Please see Glen Helen Amphitheater website for further restrictions. San Bernardino, CA 92407 Get Directions (909) 887-7540 Located at the base of the chaparral covered hills of the Cajon Pass with scenic views of both the San Gabriel and San Bernardino Mountains, Glen Helen Regional Park offers 1,340 acres of recreational activities from the relaxing to the rugged. LN Protocols may also include, without limitation, staggered arrival and departure times, temperature checks, virus testing, proof of vaccination, pre-sanitization requirements, physical distancing, masks/face coverings, special food & beverage service requirements, and requiring persons developing or exhibiting symptoms of illness to leave the Venue. { Opening acts or guests may sometimes tour with headlining performers. Ticket Bank means a deposit of funds in an amount designated on the Invoice to use toward the purchase of Concert tickets and certain VIP amenities. { Extra hand sanitizer dispensers throughout the venue and at all bathroom areas Most of the lawn is general admission, meaning that guests who arrive early will have their pick of the best area on the grass. Notice. ", "Opt-In Per Concert Price" means the per-Concert price set forth on your Invoice. It is the largest outdoor music venue in the United States. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. Many states may also require Ticketmaster to report when you have made at least $600 in transactions on our marketplaces, although some states may require reporting based on different thresholds. It was constructed in 1982, when Steve . Your use of other websites is at your own risk and is subject to the terms of those websites. }, }, Stay alert at all times before, during and after play or performance. Independent Guide not sponsored by Live Nation! In each case, without limiting any of our other rights or remedies, we will have the right to resell the tickets. ADA parking available w/Placard parking is available via Gate 1. The registered and unregistered trademarks, logos and service marks displayed on the Site are owned by us, Glen Helen Amphitheater or our licensors. Independent guide linking to ticket resale marketplace. If one or more Concerts during the applicable Concert Season is, for any reason, cancelled or postponed and rescheduled for a date outside of the same Concert Season, you will receive a Threshold Credit to apply to the next Concert Season. Or head straight to the venue to settle in with festival faves like pizza, churros or nachos. You may not use our or Glen Helen Amphitheater trademarks, logos and service marks in any way without our prior written permission. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Force Majeure Event means a fire, earthquake, war, revolution, civil riot, disaster, acts of public enemies, blockade or embargo, strikes, epidemics, pandemics, any law, order, or proclamation by a governmental authority, act of God, or any other event or occurrence which is beyond the reasonable control of either of us, and which renders performance impossible or impracticable. All lawn seating is first come, first served. Your account username and password are personal to you. Ticketmaster is generally required to file a Form 1099-K report with the IRS if the gross amount of your transactions on our marketplaces is $600 or more in a calendar year. The Glen Helen Amphitheater (previously known as the San Manuel Amphitheater) is a 65,000-capacity amphitheater located in the hills of Glen Helen Regional Park in San Bernardino, California. The Site contains links to other websites that may not be owned or operated by us. Please follow official venue rules for the best possible experience and safety of all patrons. Remain mindful, Leave No Trace. The venue opened its gates to the public in 1982. We saw a huge show, and quite frankly I think it would have been less comfy in the seats. The lawn section seats an additional 54,098. FAQ page 1099-K Form: Answer to Some Common Questions. This versatile space is perfect for events of all occasions including conference, corporate event and company picnics. If Glen Helen Amphitheater offers a program that allows you to forward your tickets to a charity, you should read the rules posted relating to such program on Glen Helen Amphitheater website. Formerly known as the the San Manuel Amphitheater the Glen Helen Amphitheater can hold up to 65,000 people, making it the largest outdoor music venue in the United States! Parking after dark is not permitted, violators may be towed at the owner's expense. If anyone brings a claim against us related to your or Your Parties use of the Seats or tickets or your violation of these Terms, you agree to indemnify, defend and hold us and, our parents, shareholders, members, partners, affiliates, divisions and subsidiaries. We may change the Content and features of the Site at any time. For information on Glen Helen Amphitheaters latest safety guidelines, contact the box office at (909) 880-6500." For more information, please go to our FAQ page 1099-K Form: Answer to Some Common Questions. As many visitors will attest, the Glen Helen Amphitheater is one of the best places to catch live entertainment. To protect delicate waterways, visitors must refrain from disturbing the ecology of the many streams and wetlands within the Glen. Barbecues (800) 653-8000. "@type": "Question", However personal cameras, with fixed lens will be permitted at the discretion of the artist. Seat means the physical seat(s) detailed on the Invoice to which these Terms are attached. ** Non-professional cameras with fixed lenses are permitted for most shows at artist discretion. Glen Helen is a nonprofit organization your parking and program donations support preservation and environmental education efforts. If struck, immediately ask an usher for directions to a medical station. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: Live Nation Entertainment, Inc., 9348 Civic Center Drive, Beverly Hills, CA 90210, Attn: Legal. The orchestra, box, and loge sections seat a combined 10,902 people, while the lawn section seats 54,098. The Outdoor Education Center is closed to the public. Located in the park a short walk from Scottsdale Center for the Performing Arts, the Amphitheater is the home of the popular Concerts Under the Stars series. You and your belongings may be searched upon entry to and during the Concert. Three handicapped parking spaces are available in our Corry Street Parking Lot. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. We are supported by tax-deductibleGlen Helen Association Memberships and visitor donations, public, and private grants. If you have not committed to a new package by June 1. You and we agree that (i) it would be extremely difficult, if not impossible, to determine with certainty the damages we would suffer in the event of Your Termination due to the uncertainty of our ability to re-sell the Seats; (ii) the Termination Fee is a reasonable estimate of the amount of our damages in the event of Your Termination; and (iii) the Termination Fee constitutes liquidated damages and not a forfeiture or penalty. For the safety of our employees and guests, the box office will be closed until further notice. . There is no verbal agreement or other understanding between you and us, and LN makes no warranties or representations, regarding the number of Concerts to be held during the Concert Season(s) covered by this Agreement. These individuals and businesses are the sellers of the tickets, not us or Glen Helen Amphitheater. You forfeit any amount remaining in the Ticket Credit at the end of the Term unless a credit is owed due to the cancellation or postponement of a Concert as described herein. Small lawn chairs (no more than 6 inches from the seat to the ground), blankets, and towels are permitted for most shows. Throughout the Term, you will have the right to use your Ticket Bank to purchase tickets and certain VIP amenities to Concerts at the Venue. Opt-Out Additional Tickets means the number of tickets equal to the number of Seats you purchased at the Venue to each additional Concert above the Concert Threshold. Donations and purchases made at the Trailside Museum or the Glen Helen Nature Shop are tax-deductible to the fullest extent allowable by law. you must additionally pay a late fee in an amount equal to two percent (2%) of the amount that is past due. Here is a general . ADA accessible seating is available, but be aware that these seats occasionally sell out. You should not assume that you will receive a tax deduction for forwarding tickets to a charity or any documents that can be used to support a tax deduction. In these cases, we will attempt to contact you, using the information provided at the time of purchase. When required, Ticketmaster will generally provide you a copy of any state forms. And you can't see anything from the grass, literally my pinky nail was larger than the people on stage. Head-on to the Stage: Seats directly across from the stage, like those in General Admission Pit, Loge 6 and Loge 7 provide the most comfortable looks of the performance. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. We may make changes to these Terms at any time. Since its opening, it has been serving the Inland Empire with unforgettable festivals and concerts. Though friendly and well trained, all pets must be leashed and remain on the trail at all times. Select Your Category. More than 50,000 guests can fit on the never-ending grassy area behind loge seating. Notwithstanding implementation of the LN Protocols, you specifically acknowledge that an inherent risk of exposure to communicable disease exists in any public place where people are present. These are in place for your safety and to provide the best possible experience for all patrons attending concerts. We may also require you. For rescheduled Concerts, you will not be entitled to use the Seats unless the rescheduled Concert falls within the same Concert Season. By completing your purchase of tickets under this program, you expressly agree to these Terms, which together with your Invoice, constitute the Agreement. We may make changes to these Terms at any time. } If you park, pack yourself a cooler with cold beer, water, food it will be a lengthy wait to exit the venue. The Glen Helen Amphitheater will be closed during winter. You may not use tickets in any connection whatsoever with any advertising, promotion (including contests and sweepstakes) or other commercial or trade purposes without our express written consent. Stickers This arbitration agreement is intended to be broadly interpreted, and will survive termination of these Terms. You will receive a limited, revocable license in the form of a ticket to use the Seat for the designated Concerts, depending on the type of package you purchase. Visitors wishing to visit the Raptor Center may choose to enjoy a brief hike to the facility from the Corry Street Parking Lot, located at 405 Corry Street, or park at the Raptor Center. Visitors are welcome to explore our 20+ miles of trails from sunrise to sunset, 365 days a year. Everything you need to know about Miami's hub for sports and entertainment. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to your tickets. is strictly prohibited. 1999-2023 Ticketmaster. 24-Hour Line For most concerts, the Orchestra is located behind a general admission Pit and the first row is about ten rows from . If you have a concern for an animal, person, or situation that you have observed within the Glen, contact our staff immediately. Electronic music fans come for the Nocturnal Wonderland two-day extravaganza. Cyrus Mccormick Facts, however no Flash photography, video recording, or removable lens devices are permitted. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Site or other sites) is free of viruses, worms, Trojan horses, defects, date bombs, time bombs and other items of a destructive nature. Term means the period beginning on the Effective Date until December 31 of the calendar year of this Agreement, unless an alternate final year of Agreement is indicated on your invoice for a multi-Concert Season Agreement, for outdoor, seasonal Venues. . . We or Glen Helen Amphitheater will collect funds from the purchaser, and Glen Helen Amphitheater will transmit to you a credit or payment as described elsewhere in these Terms. You may be required to provide your credit card number and other information in order to pay such fees, which will be processed or collected by us or Glen Helen Amphitheater. Lawn Chair Rental: Jason Aldean - This is NOT a Concert Ticket; Live Nation Blanket: Jason Aldean - This is NOT a Concert Ticket . If one or more Concerts during the Concert Season is, for any reason, cancelled or postponed and rescheduled for a date outside of the Term, you will be entitled to receive replacement tickets to a mutually agreed upon Concert on the remaining schedule, subject to availability. .css-32auzz{font-size:24px;color:var(--ln-colors-grey70);}.css-32auzz:hover,.css-32auzz[data-hover]{color:var(--ln-colors-grey80);}. In addition to the foregoing, you agree that you and each of Your Parties will enter and occupy the Venue at their own risk. "acceptedAnswer": { We are not a state or county-funded park. You agree to waive any right to a jury trial or to participate in a class action. Please keep checking back here for updates as to when we re-open. If you have not committed to a new package by June 1. Access to the Raptor Center and Outdoor Education Center. We continue to implement preventive measures at all Live Nation amphitheaters in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. For student and staff protection, visitor parking is not permitted in this area. Weapons Allow Glen Helen staff to assess the situation and respond accordingly. MAILING ADDRESS. We will notify you of the Concert schedule, ticket prices (including applicable taxes and fees) and time period within which you may purchase tickets. Any changes we make will be effective immediately when we post a revised version of these Terms on LNs digital account management portal. THE PROVISIONS OF THIS PARAGRAPH THAT (A) PROHIBIT DAMAGES TO BE MULTIPLIED OR OTHERWISE INCREASED, (B) IMPOSE A DAMAGES LIMITATION OF THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS, AND (C) PROHIBIT THE RECOVERY OF ATTORNEYS FEES AND COSTS, DO NOT APPLY IN CERTAIN STATES, INCLUDING WITHOUT LIMITATION NEW JERSEY, TO CLAIMS BROUGHT UNDER STATUTES PERMITTING SUCH RECOVERY. "mainEntity": [ If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice. . Any dispute or claim relating in any way to your use of the Site, or to products or services sold or distributed by us or through us, will be resolved by binding arbitration rather than in court, with the following exceptions: The arbitration agreement in these Terms is governed by the Federal Arbitration Act (FAA), including its procedural provisions, in all respects. Because the venue does not have a roof, views from the lawn are mostly unobstructed. } You consent to such searches and waive any related claims that may arise. We may take legal action that we feel is appropriate. Many visitors stop by the historic Yellow Spring and other water features within the Glen to sip the cool water. You grant permission to us and the Concert provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the Concert (regardless of whether before, during or after performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. General and VIP parking is on-site and can be reached from all entrances. Under 2 free on parents lap. Any assignment in violation of this section shall be deemed void. If our actions result in you missing your event, we will not be liable for more than your total purchase price. This credit will be applied to the next Concert Season or Term. Cans all then-outstanding Fees for tickets and VIP amenities that you already ordered and/or used, plus a percentage of the total Fees due under the Agreement for the upcoming or current Concert Season (as applicable), as set forth below: For a multi-Concert Season Agreement, the Termination Fee will be based on the Fees due for the upcoming or current Concert Season (as applicable) only and not the total Fees due under the Agreement for the entire Term. Independent Guide not sponsored by Live Nation! Some of the Advanced Services are provided by Glen Helen Amphitheater, and some of the Advanced Services are provided by Ticketmaster (us or we). "acceptedAnswer": { Cancellation or Postponement of a Concert, If one or more Concerts during the applicable Concert Season is cancelled or postponed and rescheduled for a date outside of the same Concert Season. This license exists only so long as you strictly comply with each of the provisions described in this section. ", You may download the forms located at https://www.jamsadr.com. For visits to the Trailside Museum, self-guided group hikes, or other visits, please call 937.769.1902 or emailto receive group visit information and receive your parking permit. Liked the venue. Also, what is the best place to buy tickets. Tickets will be in the form of a digital ticket on your mobile device unless we advise you otherwise. For seasonal, outdoor Venues: If a Force Majeure Event results in the cancellation of all or part of a Concert Season, you shall be entitled to receive a prorated credit to be applied to the next Concert Season based on the number of concerts in the remainder of the Concert Season (which shall be the average number of Concerts per Concert Season based on the prior five Concert Seasons) less the number of Concerts in the Concert Season already performed (such amount, the Balance). You expressly submit to the exclusive personal and subject matter jurisdiction of the state and federal courts located in such state, which shall be the exclusive venue for any dispute. No refund will be owed if an opening act or festival performer is changed or canceled. You are responsible for complying with all applicable ticket resale laws. The Smokers Club Festival at Glen Helen Amp on April 30. If you require a refund instead of the credit, you will need to request a refund in writing. You may not use another users account without that users permission. For Cancellation or Postponement of a Concert in connection with Series Packages, see Section IV.C. We reserve the right to relocate the Seats due to artist or production requirements. One of the most striking features of Glen Helen Amphitheater is its Lawn section. The venue is an outdoor amphitheatre, which means the events are seasonable and all of the exciting events run from April through to November. Seat views displayed on the Site may not be an exact representation. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness (including exposure to COVID-19, a bacteria, virus, or other pathogen capable of causing a communicable disease or illness), whether occurring before, during, or after the event, however caused or contracted, and hereby waives all claims and potential claims against Ticketmaster, Live Nation, and Event Providers relating to such risks. Or guests may sometimes tour with headlining performers website for further restrictions by a conservation easement ada accessible is... Like pizza, churros or nachos you CA n't see anything from the lawn section Seats 54,098 all the., video recording, or removable lens devices are permitted for most,! About Miami 's hub for sports and entertainment Helen Pkwy San Bernardino, 92407... Churros or nachos due to artist or production requirements and ticket credit provisions described this. 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